1. Why are your prices so low?

2. I have been sold a fake memory card on e-bay before, are your products genuine?

3. Why have I only received part of my order?

4. My order hasn't arrived?

5. Can I return an item to you?

6. I'm unsure which memory card to buy for my device.

7. Can I collect an item from you.

8. What are my delivery options?

9. My item has developed a fault. Can i return it to you? 

1. Why are your prices so low?
1. We often get asked why our prices are so low. The main reason is because we are an internet based company meaning we have very low overheads. This means that we do not need to make as much profit on items as a high street store with larger overheads. We buy memory products in bulk meaning we can buy at lower prices. We then pass these savings onto our customers.
2. We are a Jersey based company meaning that many of our lower priced products do not incur vat. This means that we do not need to charge sales tax on many items.

2. I have been sold a fake memory card on e-bay before, are your products genuine?
Unfortunately we hear stories too often where a customer has been sold a counterfeit memory card on an auction site that either does not perform to the correct standards or does not perform at all. We can assure ALL of our customers that every product sold on our website is 100% genuine. We only buy from the UK and we only buy from manufacturers registered distributors. We would never consider buying from grey markets in Asia as this would be immoral and detrimental to our business. All of our products come with full manufacturers warranties of at least 2 years.

3. Why have i only received part of my order?
Occasionally you may receive your order in seperate parcels. The reason for this is that we are a Jersey based company and do not have to charge vat on many items which enables us to keep our prices low. If you order multiple items we may ship in seperate parcels so that we do not have to charge vat.

3. My order hasn't arrived?
90% of UK orders will arrive with the customer within 2-4 working days of placing the order. Sometimes an order can take slightly longer than this. If an order has not arrived after 7 working days please contact us and we will make an enquiry with the Royal Mail to see if we can locate it for you. If the item still cannot be found after this then we may be able to get the goods re-sent. We would only do this after we have made every effort into locating the original parcel.
European orders will usually take 2-5 working days to arrive. Orders outside of the EU can take anywhere between 4-12 days to arrive.

4. Can I return an item to you?
If you have purchased an item in error it can be returned to us within 14 days as long as the packaging is unopened. We cannot process refunds for any memory cards that have been opened. If you would like to return an item to us we will process a refund for the price paid back onto your payment card. We cannot process a refund for any postage costs paid. All return items can be returned to us at the address below. Please also include details of your order number with any return item to allow us to easily find your details.

Returns
Low Price Memory Ltd
56 Junction Road
Kingsley
Northampton
NN2 7HS

5. I'm unsure which memory card to buy for my device.
We have various configurators that can be accessed via the links on the right hand side of every page. If you cannot find your device in these configurators or are unsure about the maximum capacity your device will use then please send us an email at service@lowpricememory.co.uk  We will endeavour to answer your query within 20 minutes (office hours). Alternatively you can ask us a question via the Live Help.

6. Can I collect an item from you.
Unfortunately we do not offer a pick-up service. All orders placed via the website will be shipped via the selected postal method.

7. What are my delivery options?
For UK customers there are two delivery options:
Standard Delivery: These items will be sent by Royal Mail 1st Class Post and usually take 2-4 days to reach the customer.

Recorded Delivery: These items will be sent by Royal Mail Recorded Delivery and usually take 2-4 days to reach the customer.

For International customers please select the following option:
International Airmail: These items will be sent by standard Airmail. This service does not provide a tracking number and the goods will be delivered by your national postal service.
 

8. My item has developed a fault. Can i return it to you?
As long as your item is still inside the timeframe outlined in the warranty it can be returned to us. We will then test the item for faults and if confirmed faulty we will send you out a replacement at no extra cost. If you are returning a faulty item to us please enclose your order number and a clear letter outlining the problems encountered. If you are returning memory items please also include details about the make and model of the device that you were using the memory card in. All returns can be sent to us at the following address:

Returns
Low Price Memory Ltd
56 Junction Road
Kingsley
Northampton
NN2 7HS

*We will not be able to process any returned item unless you include your order number with the item.